Last updated: March 2026.
These Reservation and Stay Policies define the basic conditions governing room reservations, arrival and departure procedures, reservation modifications and cancellations, as well as the handling of delayed arrivals or no-show situations at Apeiro Hotel Sarajevo.
These rules apply together with the specific rate conditions selected at the time of booking, as well as the terms of the third-party reservation system through which the reservation is completed.
Direct reservations through the website apeirohotels.com are completed through the third-party reservation system PHOBS. After selecting a room and initiating a booking, guests may be redirected to the PHOBS platform where the reservation is finalized.
Apeiro Hotel does not operate the technical infrastructure of the PHOBS platform. Reservations are therefore also subject to the conditions presented within the PHOBS reservation process.
Rates are generally calculated per room and per night unless otherwise specified in the selected rate. The booking confirmation and/or PHOBS reservation process will present the exact price and applicable rate conditions.
The rate may include certain hotel services only as specified in the reservation confirmation and selected rate plan. Included services may vary depending on the selected rate.
Local city tax, if applicable, is charged in accordance with applicable regulations and may be displayed separately. The amount and applicable rules may change in accordance with legal requirements.
Standard check-in time is from 15:00. Standard check-out time is until 11:00.
Early check-in or late check-out may be available depending on availability and may be subject to additional charges in accordance with hotel policy and the selected rate conditions.
Depending on the selected rate, a reservation may be guaranteed or non-guaranteed. For non-guaranteed reservations, the hotel reserves the right to cancel the reservation after 15:00 CET on the day of arrival without prior notice if the guest has not arrived and has not informed the hotel about a delayed arrival.
Guests wishing to secure their reservation may guarantee the booking in accordance with the applicable rate conditions and booking instructions provided during the reservation process.
All reservation modifications (such as changes to arrival dates, length of stay, or room type) are subject to availability at the time of modification and may result in a price adjustment according to the rates valid at that time.
Modifications within 10 days prior to arrival must be submitted in writing and require confirmation from the hotel. Additional charges may apply depending on the timing and nature of the requested modification.
If a guest anticipates arriving later than scheduled, the hotel should be informed as soon as possible to ensure the reservation is held.
In the case of a no-show (failure to arrive without cancellation in accordance with the rate conditions), the hotel may apply a penalty according to the selected rate. In practice, this often involves charging the first night of the reservation, provided this condition is specified in the rate and booking confirmation.
The hotel reserves the right to release the reserved room for resale 24 hours after the confirmed arrival date if the guest has not notified the hotel in writing and received confirmation of a delayed arrival. In such cases, the guest shall not be entitled to compensation or guaranteed accommodation.
If the confirmed reservation is reduced due to late arrival or early departure, the hotel may charge fees according to the selected rate conditions, including the possibility of charging the full amount of the originally confirmed reservation where applicable.
Cancellation conditions depend on the selected rate and are clearly displayed during the booking process and/or in the reservation confirmation.
Guests are advised to cancel reservations before the deadline stated in the booking confirmation in order to avoid cancellation fees.
If cancellation occurs after the permitted deadline, a penalty may apply (for example, the charge of the first night’s stay), in accordance with the applicable rate conditions.
This section defines the rules governing payments, card guarantees, pre-authorizations and the handling of chargeback disputes related to reservations at Apeiro Hotel. Specific conditions may depend on the selected rate and are always presented during the booking process and in the reservation confirmation.
The hotel may accept various payment methods including payment cards, cash or other methods depending on the selected rate conditions. The exact payment method and guarantee requirements are displayed during the reservation process or within the reservation confirmation.
Where required by the selected rate or reservation rules, the hotel reserves the right to perform a pre-authorization on the payment card provided during the reservation process. Pre-authorization may be used to verify the validity of the card and/or secure the amount that may be charged in the event of late cancellation, no-show, or other applicable charges defined in the rate conditions.
A pre-authorization does not necessarily represent a final charge. The amount and timing of the pre-authorization depend on the selected rate conditions and may be specified in the reservation confirmation or booking process.
If the selected rate specifies a penalty for late cancellation or failure to arrive (no-show), the hotel may charge the applicable amount to the card provided during the reservation. In most cases this corresponds to the amount of the first night’s stay unless otherwise stated in the rate conditions.
In the event that a guest initiates a payment dispute or chargeback through their bank or card provider, the hotel may submit relevant documentation to demonstrate that the charge complies with the reservation terms. Such documentation may include the reservation confirmation, rate conditions, guest correspondence, arrival or departure records, and evidence of cancellation or no-show status.
If a chargeback claim is determined to be unfounded and the charge was made in accordance with the reservation confirmation and rate conditions, the hotel reserves the right to take appropriate measures in accordance with applicable laws to protect its interests.
Reservations may be completed through the third-party reservation system PHOBS, which may involve integrated payment processing solutions or payment service providers. Apeiro Hotel is not responsible for the technical operation or policies of third-party payment processing systems beyond the scope of the hotel’s reservation policies and rate conditions.
By providing a payment card as a reservation guarantee, the guest confirms that they have read and accepted the conditions of the selected rate (including cancellation and no-show rules) and authorizes the hotel to charge the relevant amounts to the card provided in accordance with those conditions.
Staying at the hotel implies compliance with the hotel’s house rules. The hotel reserves the right to terminate the accommodation agreement and discontinue services if a guest seriously violates hotel policies or disrupts the stay of other guests.
Guests are responsible for any damage caused by themselves or persons for whom they are responsible and must compensate the hotel for such damage.
Guests are kindly requested to handle their room key card with care. In the event of loss or damage to the key card during the stay, the hotel may charge a replacement fee of 30 KM.
For questions, written modification requests or additional reservation information, guests may contact the hotel at:
Email: info@apeirohotels.com
Phone: +387 33 202 555
Address: Hadžiristića 1, 71000 Sarajevo, Bosnia and Herzegovina